Extent of Systems Performance of Caraga State University, Butuan City, Mindanao, Philippines

  • Alvaro L. Salingay Liceo de Cagayan University

Abstract

This study adopted a descriptive survey design to assess the extent of systems performance processes of Caraga State University in Butuan City, Mindanao, Philippines with the aim of gauging the extent of systems performance processes as rated by 164 respondents consisting of 38 Administrators, 71 Faculty Members and 55 Non-academic Staff. Results show that the school’s extent of systems performance processes was moderately achieved. The different perception of respondents on the extent of systems performance processes shows incongruence of perceptions among administrators, faculty and staff that leads to the gap in understanding the degree of university performance with regards to the financial aspects, customer satisfaction, internal business process efficiency and learning and innovation. The school needs to improve its processes especially its processes on customer satisfaction, internal business process efficiency and learning and innovation to improve its financial performance.

 

Keywords - Systems Performance Processes, Customer Satisfaction, Internal Business Process Efficiency, Learning and Innovation.

References

Calingo, L. M. (2000). Survey Instrument for Self-Assessment Using the Baldrige Award Criteria for Performance Excellence. The Corporate Guide to the Singapore Quality Award. : EPB Publishers Pte Ltd.

Clemes, (2008). An Empirical Analysis of Customer Satisfaction in. International Air Travel. Innovative Marketing,

Tarigan, d. (Devie), , & Josua, (2007). Implementing Balance Scorecard in. Bangkok,Thailand: Higher Education, Petra Christian University - Surabaya (SEAAIR Conference.

Kaplan, R. S., & Norton, D. P. (2001). The Balanced Scorecard. Harvard Business School Pr: HBS Press.

Karathanos,, , & Karathanos, (2005). Applying the Balanced Scorecard to Education. Missour: Southeast Missouri State University Cape Girardeau.

Kwek, C. L. (2010). The ‘Inside-out’ and ‘Outside-in’ Approaches on Students’ Perceived Service Quality: An Empirical Evaluation. Management Science and Engineering,

Letcher, D. W., & Neves, J. S. (2010). Determinant of Undergraduate Business Student Satisfaction. Research in Higher Education Journal,

Omar, N. A. (2009). Parents Perceived Service Quality, Satisfaction and Trust of a Childcare Centre: Implication on Loyalty. International Review of Business Research Papers,
Published
2012-08-04
How to Cite
SALINGAY, Alvaro L.. Extent of Systems Performance of Caraga State University, Butuan City, Mindanao, Philippines. JPAIR Multidisciplinary Research, [S.l.], v. 9, n. 1, aug. 2012. ISSN 2244-0445. Available at: <http://www.philair.ph/publication/index.php/jpair/article/view/5>. Date accessed: 21 sep. 2017. doi: https://doi.org/10.7719/jpair.v9i1.5.
Section
Articles